Mediation in the field of banking, leasing and insurance

Applications are in progress!

The training is held after the formation of a group of 10 participants.

Our expert program for mediators “Mediation in the field of banking, leasing and insurance” will be conducted over the course of two days. A total of 2 × 5 classes of 45 minutes each will be held. This will be scored as 10 hours of professional training.

This training “Mediation in the field of banking, leasing and insurance” is an introduction to the field of banking, leasing, and insurance services – which is crucial for a professional mediator. Our training prepares one to find useful and applicable solutions to disputes between companies on the one hand – as service providers and individuals, on the other – as a user.

To successfully overcome a dispute and prioritize the mutual interests of all parties involved, the mediator needs knowledge and understanding of the subject and the content of the dispute to successfully lead the process of reaching a mutual agreement.

One of the main benefits of mediation in the field of banking is that it allows parties to resolve disputes quickly and efficiently. Banks are often large organizations with many different departments and employees, which can make it difficult to resolve disputes in a timely manner. Mediation in the field of banking allows parties to come together and work through their issues without the need for a lengthy legal process. This can save banks a significant amount of time and money.

Mediation is also a cost-effective alternative to traditional forms of dispute resolution in the leasing industry. Leasing agreements can be complex, and disputes often arise over issues such as late payments, damage to leased property, and termination of leases. Mediation allows parties to come together and work through these issues in a way that is less expensive and time-consuming than going to court.

In the insurance industry, mediation can be used to resolve disputes between policyholders and insurance companies. These disputes often arise over issues such as denied claims, the interpretation of policy language, and the value of damages. Mediation allows parties to come together and discuss these issues in a private and confidential setting, without the need for a public trial. This can be particularly beneficial for policyholders, who may be intimidated by the prospect of going to court against a large insurance company.

The topics on which the training “Mediation in the field of banking, leasing and insurance” is based are the following:

• Introducing students to the necessary knowledge and communication skills and ways for best resolving the disputes in the field of banking, leasing and insurance
• Introducing students to the concept of banking, leasing and insurance
• Introduction and start of case processing in the field of banking, leasing and insurance disputes
• Introducing to the laws governing the areas covered, namely banking, leasing and insurance
  • Law on Civil Procedure (“Official Gazette of RS”, No. 72/2011, 49/2013 – decision of the CA, 74/2013 – decision of the CA, 55/2014 and 87/2018)
  • Law on Obligations “Official Gazette of the SFRY”, No. 29/78, 39/85, 45/89 – Decision of the USJ and 57/89, “Official Gazette of the FRY”, No. 31/93 and “SL. list SCG “, No. 1/2003 – Constitutional Charter)
  • Law on Consumer Protection (“Official Gazette of RS”, No. 62/2014, 6/2016 – other law and 44/2018 – other law)
  • Law on Financial Leasing (“Official Gazette of RS”, No. 55/2003, 61/2005, 31/2011 and 99/2011 – other laws)
  • Law on Insurance (“Official Gazette of RS”, No. 139/2014)
  • Law on Banks (“Official Gazette of RS”, No. 107/2005, 91/2010 and 14/2015)
• Introducing the participants to the method of determining the possibility for the mediation of the disputes
• Overview of the necessary knowledge and skills that mediators need to possess to resolve disputes between the parties
• Presenting practical examples, dividing into groups and solving individual cases
• Mediation procedure and pointing out the possibilities of the mediation procedure before the National Bank of Serbia

Enrollment conditions:

• The training “Mediation in the field of banking, leasing and insurance” can be attended by the participants who have a valid mediation license.
• Training price: 17. 000 dinars + VAT.
• Registration is underway! The training is held after the formation of a group of 10 participants.