Assertive communication of intermediaries – “Say no when needed”

Applications are in progress!

The training is held after the formation of a group of 10 participants.


Assertive communication of intermediaries – “Say no when needed”

Our expert program for mediators will be conducted over the course of two days. A total of 2 × 5 classes of 45 minutes each will be held. This will be scored as 10 hours of professional training.

This training is ideal for mediators who speak in public and present to audiences. This training is also meant to help conversation and rhetorical skills.

Assertive communication allows us to express our opinions, feelings, and point out our rights without violating the rights of our interlocutor. With assertiveness, mediators adequately express their thoughts, feelings, and what they want to say without causing conflicts. The mediation process is a crucial tool that every mediator should know how to manage in order to keep one’s viewpoint and maintain both one’s reputation and license.

Assertive communication takes practice since it’s not the most common form of daily communication. Assertive communication can make the difference in defending one’s legal rights while respecting the rights of others. After completing the training, the mediator will be able to recognize the character of any client in the mediation process and will understand the importance of proper respect of the rights of all parties.

Assertive communication

Sometimes, it is very difficult to say NO – no matter how simple it may sound, no matter how wide the range of situations in which NO is needed – it still may result in misunderstandings or unpleasant situations.

Today, people are constantly postponing obligations, goals, and putting emotions in the background. This training emphasizes the encouragement of immediate action. Candidates will learn how to get what they want from the interlocutor. You will learn how to clearly and transparently express your disagreement when absolutely necessary, all while respecting the rights of the other party. Attendees will learn why it is important to say NO when needed, but also to take a clear viewpoint when they are right and say YES when needed.

With a combined theoretical and practical education, participants will master the techniques of assertiveness, significantly develop their communication skills, and have opportunities conducting professional meetings.

Participants in this training will learn a new approach to problem-solving, learn how to reduce stress, and alleviate negative feelings that are the result of unresolved problems and conflicts. Self-confidence is built, strengthened, and mediators must know how to manage emotions, stress, and problems because the fate of positive dispute resolution in mediation often depends on them, so this training is very important for beginners in conducting mediation.

This specialized training will be conducted by experts in their industries. They have many years of experience in working with clients in clinics. Our educators train participants in assertive communication skills and recognize how strong participants are for independent sessions. They encourage and train them to overcome prejudices, nervousness and know how to deal with all kinds of situations as well as their interlocutors.

Topics that will be thought in this training are:

  • Communication styles
  • Aggressive communication style, passive communication style, and passive-aggressive assertive communication style
  • Developing communication skills and assertiveness techniques
  • Assertive rights
  • Techniques of sending and receiving criticism and praise
  • Practical exercises, how to say no, without feeling guilty
  • Identifying and overcoming ideas, thoughts, and beliefs that prevent us from behaving assertively
  • Emotion management
  • “Work on oneself”, personal and professional development
  • Reduction of stress, anger, anxiety, nervousness, social timidity and problems of public appearance or unguided presentation in front of another person
  • Strengthening self-confidence and self-esteem
  • Practical exercises
  • Answers to your questions

The training can be attended by participants who have a valid mediation permit.

Training price: 17. 000 dinars + VAT.

Applications are in progress!

Registration is underway! The training will take place after the formation of a group of 10 participants

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